Maciek Lyko

Maciek Lyko, a well renowned internationally experienced massage therapist and the owner of the prominent spa chain, Spa Mariana; has been in the business for the past 25 years.

As someone who has learnt from the best of the best in business in countries like Thailand, Poland and US; and who has sharpened his skills and techniques, he is keen on delivering the best spa experience to his clients, and also seeks to inspire those in the field and enables them to bring out the best experience to their clients.

He is currently ready to provide his best trained staff to those in need, to make a solid difference in their business and to improve the quality and upgrade the standards in the field.

Spa Mariana

Spa Mariana is one of the most leading day spas in Michigan, Detroit. It’s primarily located in Birmingham, Michigan and the second location is in Bloomfield Hills, Michigan. Maciek also conducts many Spa retreats in countries such as South Africa, Thailand where he shares his expertise and experience with many.

Spa Mariana and Maciek’s massage therapy institute, American Massage Therapy Institute (AMTI) together train staff in house and virtually to support their backend operations, specially their call center, front desk and IT related matters. These employees are carefully chosen, well trained and well equipped to support the day to day operations at any high end spa.

B2B Services available through
Maciek Lyko

The B2B services provided by Maciek are the employees who are the most qualified and capable individuals. Each candidate undergoes comprehensive training that covers a wide range of skills and knowledge necessary for maintaining the highest standards of service. This training includes customer service excellence and operational efficiency.
With their refined skills, extensive training, and access to the best tools, these employees are fully prepared to support and enhance the day-to-day operations of any premium spa, ensuring a seamless and superior client experience.

Virtual Receptionist/
Front Desk Officer

Virtual
Receptionist/
Front Desk Officer

Virtual
Call Centre Agent

IT
services

Virtual Receptionist/Front Desk Officer

Virtual Receptionist/Front Desk Officer will provide customer service for inbound calls and outbound communication to customers regarding sales, orders, billing information, and other quality assurance issues. He/ She will also perform the same duties as an in-house receptionist, including answering calls, taking messages, and scheduling appointments.

  • Well-Trained staff
  • Remotely located, hence no additional infrastructure
  • No EPF/ETF/Insurance
  • Not necessary to provide for Utility bills
  • Providing after service to clients
  • Being analytical and having problem solving skills

Virtual Call Centre Agent

Virtual call center agent provides a flexible, scalable, and cost-effective solution for businesses looking to improve their customer service operations. The only distinction is that a virtual call center agent works remotely, similar to a call center facility.

  • Globally accepted practice
  • Not a novel idea to do it and fail at
  • Ensure coverage across different time zones and provide 24/7 customer support
  • Flexibility helps manage peak times and seasons without the constraints of physical space limitations
  • Elevated productivity as he/she will help you with system-based processes
  • Increased Efficiency as your team will have more time to focus on in-house operations
  • If a staff member becomes absent, the front desk will be completely taken care of and rest of the team can manage the in-house tasks.
  • Being able to hire skilled workers from anywhere in the world with relevant qualifications and experience.
  • Reducing the need for commuting and physical office spaces helps decrease the company's carbon footprint, contributing to environmental sustainability.

IT services

IT services will be a variety of services such as website designing, website maintenance, social media content creation, social media post designing and running social media campaigns.

  • Remotely located
  • Many services from one employee
  • Opportunity to get the service from a well-qualified IT expert with the necessary skillsets
  • Experience with popular technologies and platforms
  • IT experts with up to date knowledge on social media
  • Random audits on the employees for quality assurance purposes

Benefits for the Client

Benefits for
the Client

  • Recruitment within a short notice
  • Well-trained & experienced staff
  • Access to a global talent pool
  • Round the clock productivity due to different time zones
  • Relevant qualifications & experiences
  • Affordable salary schemes
  • No EPF/ETF/Insurance
  • Reduction on operational cost
  • Spend less on infrastructure
  • Minimum/easy employee management

Why should you get
services from us?

Why should you
get services
from us?

Nowadays, companies often outsource customer service, call center functions, technical support and financial functions. Outsourcing is a practice carried out by companies as a cost-cutting measure. An outside company, which is known as a service provider, arranges its own workers, using their own facilities/equipment to perform tasks/services at an external location on behalf of the client.

The
procedure

  • Initial negotiations between the Client and Service Provider (Maciek Lyko)

  • Signing the Non-disclosure agreement

  • Receiving of hardware facilities to the selected employees

  • Kick start

Send your inquiries/ Ask for a quotation

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