Attention Spa Owners!
Are you getting the results you want from your massage department?
Is your team able to upgrade services and recommend retail products? Both of these skills help you maximize revenue and enhance the guest experience. If you’re not seeing this performance from your team, read on. We can help.
Take a moment to imagine a team so skilled and professional your guests come back over and over again, opting for additional treatments and products each time.
This dream can become your reality just by participating in this amazing, two-day training opportunity. The best part? The program is tailored specifically to your team’s needs.
Take a look at this sample agenda to get an idea of how we can transform your massage department!
DAY ONE
Secret shopper visit. We will provide you an assessment and recommendations.
We will provide you with an assessment and professional recommendations. We’ll follow with a team meeting to discuss the assessment results and learn about the current guest experience and flow. Some of the things we will cover include hands-on training to teach them new tactics and modalities so they can upgrade their skills and perform at a higher level.
Maciek will provide advanced techniques to deliver and exceptional massage, enhance the guest experience, and increase retention. Your team will receive a toolbox of WOW factors, giving them 20 years of experience in a nutshell. Maciek will also cover 60 and 90 minute Full Body Massage and the differences between them.:>
I. Hands-On Training
II. Rituals
III. Enhancement
IV. Bedside Manners
V. Wrapping
DAY TWO
I. The Mindset: New Philosophy, and Goals.
II. 5 Steps to Delivering a Great Experience
1. Greeting
2. Building rapport
3. Consultation
4. Treatment
5. Home care recommendation
III. Roleplay Exercise
IV. Fundamentals
- Cross marketing
- Self marketing
- Asking for reviews
- Asking for referrals
V. Implementation Process
Steps on how to implement new skills and how to measure performance
INVESTMENT:Two-Day Training at YOUR Location
$4,995 plus expenses
